Archive for the ‘Business Diary’ Category

Real World Networking Report 2008

Real World Networking 2008

2008 was a great year for me. I doubled my income, I grew my business, I made some great friends, I learned a lot and I had a blast while doing it. Here’s a quick review of where I got my business from during the year.

Business Connections Report

This colourful graph is a hand drawn representation of where all my business came from in 2008. The main nodes off of me (in the middle) are:

The exercise produced some interesting information. For instance I discovered that out of the 60 clients I had in the last year, 40% of them originated from contacts I made through my mum’s design business. However, these 24 clients only accounted for 27% of my annual revenue.

I also discovered that my most lucrative deals in the year originated from contacts I’d made through Damson Technologies. Fin and Donal don’t know this yet, but a whopping 48% of my revenue in 2008 came from businesses they put me in touch with (thanks lads!). A few other interesting stats resulting from this graph are that I get a healthy amount of business from my website, about 18% of the total, and that the areas with the most referrals from existing customers were contacts originating from family or friends.

A Referral Continues To Be The Best Path To New Business

This brings me to my main point, which is that I now know I can get business from anywhere. This graph is relatively even and I can see that I get business from all areas of my life. And even better then that, over half of the business I got this year was a referral from a referral!

Some people poo poo the idea of using your friends and family as a source of business, but I think if you ignore these then you’re ignoring the best possible source of business you can have. Now I’m not suggesting that you lean on those closest to you to support your business, that’s just plain wrong. But what I am suggesting is that you use them and the people they know as a platform for launching your network of business contacts.

Word of Mouth Is Still King

Even in this day and age, the best source of new business for almost all small businesses is still word of mouth. Despite all the talk of viral marketing and using technology to grow sales, nothing but nothing seems to beat good old fashioned word of mouth for gaining new business (obviously though, word of mouth can happen online too!).

One final thing that strikes me about this graph is how many links there are. Over 70% of the business I got in the last year originated through referrals from existing clients. Long may this continue! I’m really interested to see how this graph evolves over the next 12 months. Where will my next big chunk of business come from? Will it be from a referral? Or possibly some web traffic? Who knows, maybe even from this blog!

An Opportunity In Every Crisis

An Opportunity In Every Crisis

The current economic crisis in Ireland is like nothing I’ve seen before in my lifetime. It’s my first recession, and it looks like it’s a serious one. People close to me are losing their jobs and/or leaving the country for better opportunities elsewhere. Things are looking fairly bleak and the country is in free fall. But we can’t all leave, and we can’t all hide from these problems. Some of us will have to step up and take part in fixing the country. In creating value in our economy once again.

Growing Exports from Indigenous Companies

The answer to this is to build up and expand our export market. We’re not competitive anymore in areas like production or manufacturing so we need to think outside the box. Much of our export economy right now is heavily reliant on the large US companies who have operations here. But the recent announcement from Dell to close their plant in Limerick with the loss of 1,900 jobs is a stark reminder that these large multi-nationals will only stay here for as long as it’s profitable to do so. What we really need is to nurture and expand our indigenous Irish owned export economy.

Technology To The Rescue

Right now, our best chance of success is in the technology sector. We’re a nation of brainiacs, full of great ideas, talent and motivation. We’re perfectly positioned to fix the current crisis. All we need is to organise, focus, prepare and then to just go out and do it.

There’s a growing community of Irish startups, each of them bringing passion, energy, innovation, and the right skills to execute their ideas. I believe that it’s this group of companies and others like them that will lead the way for the regeneration of the Irish export market.

Lets look at this crisis in another way, lets be more optimistic. This recession might not the nightmare it’s being made out to be. Instead, it could be the single biggest opportunity we’ve ever had to reshuffle, reorganise, reposition, regain our competitiveness and kick some serious ass in the international technology sector.

Now that all the stones have been unturned, there is nowhere to hide and we’ve got no choice but to hit this crisis head on with smiles on our faces. And I for one am looking forward to it.

A Plan For Success

I’ve got a three point plan to maximise my opportunities during the downturn. These are tips that anyone can adopt in their business, doesn’t matter what you do.

  • Generate passive recurring income
  • Export your skills and your products
  • Focus on a niche and kick the ass out of it

Generate Passive Recurring Income

There were two main causes of the property bubble. The first was the fact that property development is a once off job. After a house is built and paid for, that’s it. No more revenue could be generated from it. The developer had to move onto another project and build yet more houses to keep his revenue up. The second problem was we were selling to each other, at ever increasing prices. And they were doing all this, just to stand still.

I hope that the lessons learned from these catastrophic business practices will mean we won’t be likely to repeat them again any time soon. So what else can we do? How can we guarantee a steady income stream into our businesses that are genuinely sustainable?

The answer is to generate passive recurring income.

Like most of you know, I work in the web industry and right now the big buzz is software as a service (or SaaS). This is the concept of renting software to your clients in return for a monthly fee. If your clients are happy to continue using your product, then they’ll be happy to continue to pay you. It’s a simple business model with one major advantage: the revenue is stable, recurring and can be expected to grow on into the future.

Even better, would be to build a product that required no interaction or ongoing work on your behalf. That’s where the ‘passive’ part comes in. This is a scalable simple idea that will become the norm in the software industry over the next 5 years (it already has to some extent).

If your business isn’t a web based business, don’t worry, there are loads of different ways to apply this and the web is just one of them. Try to think of how you can get your customers to ’subscribe’ to your service or product. Once you’ve figured that out, you’re half way there.

Export Your Skills and Your Products

Despite the fact that the whole world seems to be struggling economically now, nobody seems to be suffering quite as badly as we are (except maybe Iceland). This means that there’s money and customers waiting to buy your products literally just over the horizon.

If you’re struggling to pick up customers in your local area, why not broaden your geographic target and go after customers abroad? The Internet has levelled the playing field in loads of industries, and you’re just as likely to land a contract for a client with offices across town as you are with one who has offices half way round the world.

Stop thinking local and start thinking on a global scale.

Focus On A Niche And Kick The Ass Out Of It

Leave being all things to all people to the over zealous and the old school, pick a niche and kick the ass out of it.

Never before has there been a greater opportunity to build highly specific tools for small groups of people. Like Richard Feynman said in his famous speech in 1959, ‘there’s plenty of room at the bottom’, there are a massive number of problems for small groups of people that still needs to be solved. It’s these ‘verticals’ that provide the best opportunities for new business in times like these.

This is where we come in.

The barriers to entry and the cost of getting started with an online product are ridiculously low nowadays. Anyone can do it. All you need is a laptop and an idea.

Once you’ve got your niche, build products for it with razor sharp focus. Provide features designed just for them that no ‘off the shelf’ offering could possibly provide. Make your product indispensable to those people, so they couldn’t live without it. Fix all their problems for them and do it at a reasonable price.

You could only hope to do this in a really tiny niche, so don’t worry that it’s a small market. Once you’ve become indispensable to them other opportunities will pop up, I guarantee it.

Out Of Every Crisis Comes An Opportunity

This is how we will dig ourselves out of the hole we now find ourselves in. By taking advantage of the global market and building new products that solve simple problems.

This recession doesn’t have to be all doom and gloom. It’s a chance for us to become agile again. It’s an opportunity to reinvent ourselves.

If you doubt me, I’ll refer you to the Chinese people. They’ve known this for a millennium. That’s why their Mandarin symbol for the word ‘crisis’ is the exact same as it is for ‘opportunity’.

Now get out there and do something.

7 Posts I Didn’t Have Time To Write

7 Posts I Didn\'t Have Time To Write

This year I didn’t have time to write the following blog posts. They’re all still in draft and will more than likely stay that way now. So here’s what you won’t be reading from me any time soon.

Does Your Company Inspire Others

I didn’t have time to write a post titled ‘Does Your Company Inspire Others’ where I discuss the traits of an inspirational thought leader and the importance of networking with like minded people.

Five Reasons To Ignore Tenders Forever

I didn’t have time to write a post titled ‘Five Reasons To Ignore Tenders Forever’ where I announce that I am now refusing to take part in public tenders as I feel they’re a race to the bottom, where cost is given precedence over value.

FOWA Dublin 09 - New Venue Please

I didn’t have time to write a post titled ‘FOWA Dublin 09 - New Venue Please’ where I congratulate Ryan Carson and his crew for choosing Dublin as a conference location but request that they change the venue because Liberty Hall is a cesspit that should have been demolished years ago.

How To Prototype A Web Application

I didn’t have time to write a post titled ‘How To Prototype A Web Application’ where I discuss the importance of understanding the end user, proper wireframing, agile programming, and the stress the value of starting with the interface first.

Solving Real Business Problems

I didn’t have time to write a post titled ‘Solving Real Business Problems’ where I encourage developers to use the hundreds of frameworks, web services and existing web apps to help solve their clients problems instead of pitching the expensive bespoke solution.

The Cost of Success In Ireland

I didn’t have time to write a post titled ‘The Cost of Success in Ireland’ where I analyse how others will perceive your success once you’ve achieved it and cynically ask will they admire you or envy you, will they hold you up as a champion or drag you back down.

The Work Life Balance Of A Web Developer

And finally, I didn’t have time to write a post titled ‘The Work Life Balance of a Web Developer’ where I discuss the challenges of working in isolation and the importance of meeting others in your industry on a regular basis.

I didn’t have time to write all these posts, and more. Maybe next year I’ll have time to write more posts and abandon less of them.

The Real Reason IE Stinks

How Chrome will Steamrole over Microsoft\'s IE

This is not another blog post about Chrome, it’s an observation I have on the current browser landscape and the real reason why Internet Explorer has barely changed in 10 years.

I’ll admit though that it has improved slightly, but it’s nothing compared to what should be happening in a truly competitive environment.

A Shift in Consumer Behaviour

Google are transforming how regular consumers expect software to be delivered. As a web developer, this is a very good thing. Five years ago, when people thought of the Internet, they thought of Amazon and eBay. Nowadays they’re thinking of Gmail and Facebook. This shift in opinion on how software is consumed is an incredibly important one, and it leaves the advantage square at the feet of Google.

When people think of software I want them to think of a web application. I want them to think of the Internet. That’s because I’m a web developer and the larger the demand for web apps, the more business comes through my door. So, just like me, Google are hoping for the same thing, except rather then looking for our business, Google is looking for our attention. And a more advanced browser will increase our experience, and our attention online.

A Better Browser Means more Power to Google

But for Microsoft, it’s just not in their interest for browsers to become more advanced. Microsoft knows that Google is the king of the Internet and if browsers become more powerful, so does Google’s platform of choice.

The browser is already starting to make the desktop redundant, and Microsoft knows it. They know that a more powerful browser means Google’s applications like Gmail and Google Docs will become even more of a threat to the likes of Office, and Outlook. So, it’s my hunch that they’ve been deliberately avoiding making any significant advancements to Internet Explorer for this very reason.

Chrome Changes Everything

With the launch of Chrome (and the open source Chromium), Google have taken matters into their own hands and I’m confident that we’ll start to see more and more powerful features being introduced for the new browser over the next 12-18 months.

At this point, Gears will probably take centre stage and we’ll really start to see how powerful it can be. Drag ‘n’ Drop from browser to desktop is surely just around the corner along with a plethora of other cool ways to interact with the desktop.

The release of Chrome has turned the browser world on it’s head, and Microsoft’s attempt at curbing it’s advancement is over. This is good news for Google lovers and great news for web application developers.

It’ll only get better from here on in.

Too Much Info Stifles Original Thought

Chasing Innovation

Since starting my blog in March, the amount of time I have spent online has exploded. I’ve become addicted to news and am a fully signed up member of the blogosphere. I twitter, I blog, I comment, I am LinkedIn to business colleagues and I Facebook my friends. I’m constantly reading new sources of information relating to all aspects of the web game. To put it mildly, I’m hooked.

Sound familiar?

If you’re nodding your head, I know how you feel.

Taking an active role in the online community is now an absolute necessity for anyone involved in any kind of web based business. It’s also very enjoyable.

Despite it’s importance however, it’s not without its draw backs:

  1. It is very time consuming
  2. It influences my judgement and opinion
  3. It does not help me reach my goals
  4. I use it as an excuse to postpone the really important things (I’ll just read one more blog post)

To be honest though, these are only mildly frustrating issues and nothing that some self discipline and a good dollop of time management couldn’t handle. However, there’s one more problem that all this information consumption causes and I believe that for entrepreneurs it’s the most serious. It stifles original thought.

True Innovation is Revolutionary

It took me a couple of months to confirm my suspicions but after reading the 4 Hour Work Week (kindly sent to me by Gordon Murray) I firmly believe that knowing too much information in your area of business will have a fiercely negative affect on your ability to think outside the box whilst trying to be innovative.

I started blogging with the belief that if I connected with the online community and engaged in interesting conversation while also keeping up to date on the latest news from the web industry that I would be perfectly positioned to invent the next best thing.

After 5 months of exactly this sort of activity I am happy to say I no longer believe this to be true.

Knowing the state of the art will not help you define it in the future.

This is not a new idea, it’s been discussed before:

“Reading, after a certain age, diverts the mind too much from its creative pursuits. Any man who reads too much and uses his own brain too little falls into lazy habits of thinking”

- Albert Einstein

I can’t help wonder how the great man would have fared had he been glued to his feed reader for two or three hours a night.

Thinking Outside The Box

I have come to the conclusion that the only way to think outside the box is to forget what’s inside it.

If I am constantly updating my knowledge on the state of the art then I am playing a game of perpetual catchup. One that I will never win. What I really need to do is blur the lines, think outside the box and take my own approach.

Do you think that Steve Jobs spends his morning on Twitter micro blogging to his followers? Or that Richard Branson loads up his feed reader for an hour before bed every night? I doubt it. True innovation comes from independent thought and great execution.

Question The Status Quo

I constantly read news on new web startups, social media tools, data aggregators, web services, data portability, and other similar topics, but have found despite how interesting and compelling I may find all this information, that it has a large influence on my efforts at original thought.

Does my new killer app really have to integrate with the Twitter API? Probably not. Must it use open data standards? That’s probably overkill. Do I really need to leverage it’s viral potential? If it’s a genuinely great tool it won’t need to. And does it really need to integrate with my desktop calender? Maybe in version two.

Much of the ideas that I produce during a brain storming session are evolutionary not revolutionary. They build on existing technologies and use adopted standards within the web development community. Shame on me for not being more original.

So, what am I going to do about this problem? Simple. I’m going on a low information diet. I’m going to cut out as much noise as possible to help me focus on my real goals.

The Low Information Diet

In an effort to fight this constant stream of influential news and commentary I’m going to cull large portions of my subscribed feeds. I’m going to shut out as much of it as I can and cut myself off from the constant flow of information that sways my decisions both consciously and subconsciously.

By dramatically reducing the amount of news I consume on a daily basis I hope to become more productive, more efficient, more innovative and more original. As for the news that will undoubtedly pass me by, I’ll just have to live with it.

If it’s really that important, I’m sure I’ll hear about it one way or the other.